Cabin Crew Students take part in inaugural behind the scenes tour at Manchester Airport

Earlier this week, Hugh Baird College’s Cabin Crew students were the first learners to take part in a new behind the scenes tour offered by the Community Relations Team at Manchester Airports Group Plc (M.A.G).

The visit was a combination of work experience and discovery about how the airport work tirelessly to improve the passenger experience from arrival to departure.

Cabin Crew and Visitor Economy Tutor, Jac Cresswell, who organised the trip said:

“The students are part of the College’s Hospitality and Visitor Economy Career College, so getting them work ready and exposed to the employment opportunities that await them is at the heart of what we do.”
“The students really got an insight in to life at one of the UK’s busiest airports. They took part in the formal process to obtain security passes, passed through staff security and had a presentation on the importance of security at the airport.”
“The group also found out about how the airport stores are positioned and marketed to encourage visitors to make purchases that add revenue to the airport’s turnover.”
“The most unique part of the trip for the students was the experience they gained by working with Swissport on passenger announcements. Using the airport equipment at an isolated gate, they gave boarding, delay and welcome announcements.”
“The group also got to tour the airport’s airfield and met with staff on the tarmac to find out what roles and responsibilities they take on, and how crucial they are to a smooth transition once the aircraft has landed.”
“While on the airfield, the students were fortunate enough to board the amazing double tiered Airbus A380 and were treated to a full tour; experiencing first class, business class and economy class.”
“Lunch was served to the students in an extra special venue. They were allowed exclusive access to the Royal Lounge normally only graced by royalty and dignitaries, the last visitors being William and Kate!”
“To finish off the tour, the group met with baggage handlers and saw how bags are prepared and tracked for flights using both the computerised and manual systems.”
“It was a great experience and one that really opened the eyes of the students to the masses of work that goes on behind the scenes at Manchester Airport. We are extremely grateful to the Community Relations Team at Manchester Airports Group Plc for their hospitality.”

Hugh Baird College Cabin Crew student Claudia Loughran from Bootle, added:

“The trip was fantastic and I learnt a lot. Before we went we undertook a research project around the different roles and careers at an airport, but actually getting to meet the people in these jobs and asking them questions about what they do was brilliant. The best bit about the day for me was getting to look around the A380 and go in first class”.

Lisa Macleod, Community Relations Advisor at Manchester Airports Group Plc, said:

“The students from Hugh Baird College were very engaging and displayed exemplary behaviour. They displayed work ready skills, so much so one of our specialist visitors commented that should they receive application forms from the students they wouldn't hesitate to offer them an interview.”

To view more photos from the trip, visit our Facebook gallery.

For more information

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