Novice Travel and the Visitor Economy students began their journey into the travel industry with their first trip of the new term last week. They were given the full tourist experience as they boarded the City Explorer bus for a sightseeing and fact finding tour of Liverpool.
Part of the North West’s only Career College, based at Hugh Baird College in Bootle, the seventy Level 2 students are all taking Travel and the Visitor Economy courses in either Cabin Crew or Resort Representatives. As well as being treated by City Explorer Liverpool to the full guided tour of their home city, they were also able to get an insight into the customer service on-board and the art of making announcements.
Hugh Baird College’s Curriculum Coordinator for Travel and the Visitor Economy, Andrea Currie, explained:
“Many of the students have been residents of Liverpool all their lives and, as a local of any City, it’s often easy to overlook its attractions. Liverpool is a fantastic city with a growing visitor economy and so what better place for the students to begin learning about tourism, customer service and what makes the City a great place to visit than to see it through the eyes of a visitor.”
New student, Niecha Emsley is studying towards the Level 2 Diploma in Air Cabin Crew and Level 2 Award for Introduction to Customer Service. She said:
“I loved the tour and learned so much about the city that I didn’t know before. It has made me really think about what sells a city as a tourist destination and why Liverpool is attracting thousands of visitors every day. It’s also made me even more excited about choosing a career in the tourism industry.”
For the students, the free tour experience will be one of several invaluable opportunities offered by City Explorer Liverpool during the course of their time at Hugh Baird College. The locally based tour company, which is part of Maghull Coaches Limited, has long established links with the College and Career Colleges and has offered a programme of work experience for a group of the students. It will see them getting first-hand experience of the industry with work both on the bus tour and in their back office.
Ann Meek, Director of Maghull Coaches Limited, said:
“We have been working closely with Career College and Hugh Baird College’s Travel and the Visitor Economy team for several years and it is always great to see the enthusiasm from the students. They are the future of the industry so we feel it’s important for them to see what goes on behind the scenes of a travel company and the exacting standards of customer service expected. We’re looking forward to welcoming the students during National Work Experience Week in October too.”
If you are interested in a career in the travel and visitor economy industry or would like to find out more about any of the courses at Hugh Baird College’s Career College, visit www.hughbaird.ac.uk or telephone 0151 353 4444. For more information about City Explorer Liverpool, visit www.cityexplorerliverpool.co.uk.
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