+ Student & Staff

FAQs

If your question is not answered in the list below, please get in touch.

What is the difference between School and College?

In some ways, school and college are similar - attendance is compulsory, deadlines for the submission of work are in place and our learners are expected to behave in a responsible way.

There is no upper age limit at college, we have many adult learners and although most attend courses designed for adults, we welcome them on all our courses. It is possible that there may be adult learners on your son's or daughter's course and they are nearly always very committed to their course and work hard, so they set a fantastic example to 16-17 year olds.

Can I get any financial assistance to help with the costs of my child's education?

There are a range of grants and bursaries for which your child may be eligible. For further information take a look at our Student Finance section.

Will I still receive Child Benefit if my son or daughter attends College?

You get Child Benefit if you’re responsible for a child under 16 (or under 20 if they stay in approved education or training). For more information, visit: www.gov.uk/child-benefit/eligibility.

I am concerned about personal difficulties my son or daughter is facing

If appropriate, our Student Services team can advise you and put you in touch with the appropriate external agencies.

My son or daughter has an additional learning need or disability, what help is available?

Our Additional Learning Support team can help with a wide range of difficulties including; physical and learning disabilities, dyslexia, Irlen Syndrome, mental health needs, visual impairment, hearing impairment and emotional support. Our Student Services team can advise you on this support or you can indicate specific needs when you make an application to come to the College.

Who should I contact if I have concerns about my son or daughter and their progress?

Please contact their Senior Tutor, Personal Tutor, Subject Lecturer or a member of the Student Services Team.

Can I get any financial assistance to help with the costs of my child's education?

There are a range of grants and bursaries for which your child may be eligible. For further information take a look at our Student Finance section.

Will my son or daughter be safe at College?

Yes. Hugh Baird College is a safe environment, confirmed by OfSTED in our last inspection. All staff are trained in Safeguarding and we have a team of dedicated Safeguarding Officers as well as zero tolerance on bullying.

Does it matter where we live?

No. We can enrol students from any area. Public transport link are good too, so the College is easy to get to from all over Merseyside. Take a look at our 'How to find us' page to see where we are.

How can I offer the College a compliment/ complaint?

Compliments
The College values all compliments and realises parents/carer would like, from time to time, to be able to compliment the College on its staff and services. Compliments are accepted in many forms e.g. letters, emails, etc. and may be sent to any member of staff or via the our Student Services team. All compliments received are forwarded to the Director of Quality and Performance Management who ensures all College governors and staff members are aware of the compliments made.

Complaints
Before making a formal complaint you may wish to talk to a member of staff to explain the nature of the complaint. This could be a Senior Tutor, Personal Tutor, Subject Lecturer, the Student Counsellor, a Care Assistant or a member of the Student Services Team.

If, after this talk, you feel your complaint would be best dealt with through the College's official complaints procedure then a Complaints Form must be completed. Download the form here.

Get in touch

If you’d like more information about the courses we offer, or the routes our qualifications lead to or you’d like to find out how you could be more involved in your son or daughter’s education, please contact our Student Services team: