Hospitality Supervisor - Apprenticeship - Level 3

Throughout the year
18 months
In your workplace

Apprenticeship Details

This course is for those aged 16 and above who are wishing to undertake a career as a Supervisor in the hospitality industry.

You will be required to specialise in an aspect of the industry; these include:

  • Food and Beverage Supervisor
  • Bar supervisor
  • House Keeping supervisor
  • Concierge Supervisor
  • Front office supervisor
  • Events Supervisor
  • Hospitality Outlet Supervisor

The program also includes studying Math’s and English functional skills, or working towards GCSE grade A-C (new grading system 9-4) if you do not already have these grades.

Many aspects of the following elements will be embedded throughout the course:

  • Business e.g. Understand the financial operations of hospitality businesses, understand how own business area interacts with others and the organisation as a whole.
  • People e.g. Understand how to effectively organise and coordinate a team, know how to select the best methods of communication to motivate and support team members
  • Customers e.g. Understand the importance of customer profiles, Understand the requirements of the product and brand standards of the business
  • Leadership e.g. Understand how to work fairly with individuals that have diverse needs, Identify the different leadership styles and supervisory management skills which are effective in hospitality businesses

On demand test: 2 hour (including 30 minutes reading time) on demand multiple choice test, it covers the core and relevant specialist function using scenario based questions.

Practical observation: 4-hour observation of the apprentice in the working
environment. Shows apprentice covering a range of tasks in their specialist function

Busines project: Project to look at an opportunity / challenge / idea to make an
improvement to the business e.g. customer experience, reducing wastage. The learner must research and write up within two months and then presented to employer and independent end assessor in formal 30-minute presentation with question and answer session.

Professionl discussion: This is a 1.5-hour structured meeting led by the independent end assessor, involving the apprentice and employer (e.g. line manager).

  • Aged 16+
  • You must be employed within a relevant environment and provide evidence that you have the skills, knowledge and behaviours required by the sector at Level 2.
  • You must demonstrate Maths and English skills at Level 1 or above in your initial Maths and English assessment.
This apprenticeship is 100% work-based.

Register your interest


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Frequently Asked Questions

Below are the answers to some questions that we are often asked:

Most apprenticeships take between 12 - 18 months to complete.

Yes, you will be paid by your employer for the duration of your apprenticeship. You will be paid at least the government’s minimum wage rate for apprentices, £3.70. A lot of employers pay their apprentices a higher hourly wage than the minimum rate.

This is ultimately up to your employers, but more than 90% of apprentices stay in employment after their course ends.

We work with lots of employers to provide apprentice positions. Check out our live vacancies section above or call 0151 353 4444 to chat to our team.