Travel and the Visitor Economy - Level 2


Start:
September
Location:
Balliol Road Campus
Level:
2

Course Details

The course provides the skills, knowledge and understanding required to carry out the role of a Resort Representative.

It is ideal for those seeking employment as well as those already working in the industry without formal qualifications.

The programme also includes studying Maths and English towards GCSE grade 9-4 (old grading system: A*-C) if you do not already have these grades.

  • Principles of Customer Service
  • Worldwide Destinations
  • Resort Representatives
  • Work as Cabin Crew
  • Food safety in catering
  • Health and safety in catering and hospitality
  • Legislation in food and beverage service
  • Dealing with passengers onboard an aircraft
  • Cabin Service - Selling techniques
  • Making passenger announcements onboard the aircraft
  • Menu knowledge, design and resources
  • Service of hot beverages
  • Food and beverage service skills
  • Handling payments and maintaining the payment point
  • Airline Health, Safety & Security
  • Aircraft emergency situations
Level 2 in Travel & Tourism, Level 2 in Cabin Crew and Customer Service and Level 2 in Food and Beverage Service.
1 year
  • Travel and Visitor Economy - BTEC Extended Diploma - Level 3
  • Employment in the Travel industry (if aged 18+)
  • Cabin Crew
  • Resort Representative
  • Travel Agent
  • Check-in Attendant
  • Tour Guide
  • Airport Operative
  • Cruise Ship Representative
  • Tourism Officer
  • Customer Service Agent

Entry Requirements

How much will this course cost me?

Aged 16-18

Free.

Aged 19+

There may be fees associated with this course.

You may be eligible to have some or all of these fees waived by the College, depending on your individual circumstances.

Please call 0151 353 4444 or email enquiries@hughbaird.ac.uk with any queries.

Financial Support (all ages)

You may be eligible to receive financial support for course fees, travel and childcare. Please visit our Student Finance page for more information.

Please call 0151 353 4444 or email enquiries@hughbaird.ac.uk with any queries.

Frequently Asked Questions

Below are some frequently asked questions that we are often asked:

If you are aged 16-18 then the majority of our courses are free for you to study. If you are aged 19+ then there may be fees associated with the course. You may be eligible to have some, or all of these fees waived by the College, depending on your individual circumstances. Visit our Student Finance pages for more information.

You do not have to let a lack of money stop you from coming to Hugh Baird College. We have bursaries and grants in place to help support those students that may find it more difficult to cover the costs of participating in further education, these include help with things such as tuition fees, childcare and travel. Visit our Student Finance pages for more information.

No. We can enrol students from any area. Public transport links are good too, so the College is easy to get to from all across Merseyside.

Please contact our independent Careers Advisors. Call 0151 353 4444 or email careers@hughbaird.ac.uk.