Customer Service - Level 2


Start:
Start dates throughout the year
Location:
Balliol Road Campus and remote learning
Level:
2

Course Details

You will develop an understanding of the qualities and interpersonal skills required to deliver
good customer service and learn how to adapt and apply these to dealing with customers with
different needs in a variety of situations.

You will gain an understanding of the impact of customer service on the organisation’s reputation, and the importance of the organisational policies and procedures in place and how they affect the service deliverer.

  • Identify organisational standards, policies, and procedures
  • Apply knowledge to solve customer queries and complaint
  • Demonstrate written communication skills by accurately drafting messages and correspondence
  • Describe communication and interpersonal skills required to deal with different customer
  • Record and use customer information according to current legislation
  • Create questions suitable for gathering customer feedback
Level 2 Award in Customer Service
10 weeks
  • Further training
  • Employment

Please call our Course Enquiry Team on 0151 353 6938 for more information.

Entry Requirements

How much will this course cost me?