Customer Service - Level 1
- Start:
- Start dates throughout the year
- Location:
- Balliol Road Campus
- Level:
- 1
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Course Details
Learners will develop a clear understanding of customer expectations and how to respond effectively to queries and complaints.
The course explores different types of customers, effective communication methods, including recognising body language, and the importance of maintaining confidentiality at all times.
A formal examination must be completed to achieve this award.
- Principles of customer service
Level 1 Award in Customer Service
1 day per week for 12 weeks
- Further training
- Employment
Please call our Course Enquiry Team on 0151 353 4444 ext. 6938 for more information.
Entry Requirements
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