Sent

Following receipt of the form, the College will review its contents and determine whether the matter you are raising would be more appropriately dealt with under another College Procedure, such as the processes in place for Safeguarding or the Staff Disciplinary procedure if it is a complaint about the conduct of a member of staff. If a different procedure is to be used to resolve your concerns, you will be notified in writing with an explanation of the process which will be followed.

If your concerns are to be dealt with under this procedure, the Complaints Form will be forwarded to an appropriate manager of the area you are providing the feedback or complaint about. You will be contacted by the relevant manager to discuss the matter, either face to face or by telephone, within five working days.

The manager dealing with your concern at this stage of the procedure will have the authority and discretion to consider any reasonable option to resolve your concerns. It is therefore envisaged that the majority of complaints will be resolved satisfactorily at this stage with no further action being necessary.